Call Parking & Retrieval User Guide
Welcome to your PBX phone system’s call parking feature! Call parking lets you place a call on hold in a "parking lot" so anyone can pick it up from another phone using a specific extension. This guide will show you how to park calls and retrieve them easily.
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What Is Call Parking?
Call parking is like putting a call into a numbered "parking spot" (similar to a parking lot for cars). Once parked, the call waits there for a short time, and anyone can pick it up by dialing the spot’s number from any phone in the system. Our parking lot has 8 spots, numbered 71 through 78.
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How to Park a Call
1. While on a Call:
- Tell the caller you’re going to place them on hold briefly.
2. Transfer to the Parking Lot:
- Press the Transfer button on your phone (this might vary by phone model—check with your administrator if unsure).
- Dial 70 (our parking lot extension).
- Press Transfer again or hang up to complete the parking.
3. Listen for the Parking Spot:
- The system will announce the parking spot number (e.g., "The call is parked at 71").
- You’ll hear a quick "courtesy pickup tone" to confirm the call is parked.
4. Tell Someone the Spot Number:
- Let the person who needs to retrieve the call know the number (e.g., "The call is parked at 71").
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How to Retrieve a Parked Call
1. From Any Phone:
- Pick up the handset or press the speaker button.
- Dial the parking spot number (e.g., 71, 72, etc., up to 78).
- You’ll hear the courtesy pickup tone, and then you’ll be connected to the parked call.
2. Be Quick:
- Parked calls wait for 45 seconds. If no one picks up within that time, the call will return to the phone that originally parked it.
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Key Details to Know
- Parking Lot Extension: Dial 70 to park a call.
- Parking Spots: We have 8 spots, numbered 71 to 78. The system starts with 71 and moves up as spots fill.
- Timeout: After 45 seconds, if no one retrieves the call, it rings back to the phone that parked it.
- Courtesy Tone: Both the person parking the call and the person picking it up will hear a brief tone to confirm the action.
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Example Scenario
1. You’re on a call and need your coworker Jane to take it.
2. You press Transfer, dial 70, and complete the transfer.
3. The system says, "The call is parked at 72," and you hear a tone.
4. You tell Jane, "The call’s on 72."
5. Jane dials 72 from her phone, hears the tone, and picks up the call.
6. If Jane doesn’t pick it up within 45 seconds, the call rings back to your phone.
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Tips and Tricks
- Write It Down: If you’re busy, jot down the parking spot number so you don’t forget it.
- Act Fast: The 45-second timer starts as soon as the call is parked—don’t delay retrieving it.
- Full Parking Lot? If all 8 spots (71–78) are taken, the system will let you know the parking failed. Try again later or hold the call instead.
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Need Help?
If you have trouble parking or retrieving calls, or if the system behaves unexpectedly, please contact us or your internal system administrator.
Happy parking!
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